Appointment Confirmation, Cancellations & Refunds
When booking an appointment you are requested to provide credit card details as a guarantee of your appointment. If you cancel your appointment within 24 hours of your booking date, or do not show for your scheduled appointment you will be charged a $29 cancellation fee and $59 cancellation fee for cosmetic aesthetic appointments.
Refunds will be provided where required under Australian Consumer Law. No refunds will be provided on any Tesla Chair package where a Medicare rebate has been granted.
Prepaid Treatments
If you pre-pay for treatments you will save an amount according to the pre-payment schedule.
There is no refund on pre-pays and they are not transferable to other individuals.
Pre-pays have a 12 month expiry from date of purchase.
24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
Deposits that go towards treatments and are non-refundable. Refunds will be provided where required under the Australian Consumer Law.
Credit Transfer Policy
Clients may transfer any remaining credit in their account towards the cost of services provided excluding cosmetic aesthetics. The remaining credits may not be transferred to any retail products or cosmetic aesthetic services.
All treatments must be redeemed by package holder and not transferable to a new person
