Appointment Confirmation, Cancellations & Refunds


When booking an appointment you are requested to provide credit card details as a guarantee of your appointment. If you cancel your appointment within 24 hours of your booking date, or do not show for your scheduled appointment you will be charged a $79 cancellation fee.


Refunds will be provided where required under Australian Consumer Law.


Prepaid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule.


There is no refund on pre-pays and they are not transferable to other individuals.


Pre-pays have a 3-year expiry from date of purchase.


24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.


You agree to these terms by purchasing pre-paid treatments.


Deposits that go towards treatments and are non-refundable. Refunds will be provided where required under the Australian Consumer Law.