Cancellations + Refunds

Appointments Confirmations and Cancellations

Appointment Confirmations

Due to high demand, if you do not confirm your appointment at least 12 hours prior to your booked appointment, it will be canceled and given to those on the waitlist.

Cancellations and Refunds

We require at least 24 hours notice to be given for any appointment cancellation
If you cancel within 24 hours of your appointment or do not attend a booked appointment, including consultation, we reserve the right to retain your deposit. In the case of pre-paid treatments, the full cost of treatment will be forfeited

Refunds will be provided where required under the Australian Consumer Law.

Prepaid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule.

There is no refund on pre-pays and they are not transferable to other individuals.

Pre-pays have a 3-year expiry from date of purchase.

24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.

Deposits that go towards treatments and are non-refundable. Refunds will be provided where required under the Australian Consumer Law.